Joyride Urban
As a Melbourne-based business, Joyride provides the most stylish e-bikes on the market. Joyride Urban is one of the best value e-bikes available.
With a sleek and stylish design, Joyride Urban makes commuting fun, cuts down your time in traffic and is an eco-friendly way to get around.
The Joyride Urban looks like a normal bike. To passersby, it’s almost impossible to tell you’re riding an e-bike, which means you’ll get where you need to go in style.
The Joyride Urban is 85% assembled when it arrives on your doorstep. All you have to do is attach the handlebar, display, saddle and pedals.
Joyride Urban’s motor provides assistance up to 25km/h so that you can zip past other commuters.
To charge the Joyride Urban:
Open the charging port on the e-bike.
Plug the charger into the wall outlet and then connect to the charging port.
Check that a red light has appeared on the charger.
Unplug the charger once the light has turned green.
It takes approximately 3-5 hours to fully charge your e-bike.
E-bike use in Australia
Joyride Urban is designed to be one of the best electric commuter bikes in Australia. However, there are different laws surrounding the use of commuter e-bikes which will affect how and when you can ride it.
It’s a good idea to check out the e-bike laws in your state before purchasing:
We have created one of the best electric bikes under $2000 so that more Australians can benefit from faster, more reliable and eco-friendly travel.
Shipping and Returns
Yes:
3 years, for: Fork, wheel, frame, rim, handlebar, stem and seat
1 year, for: battery, motor and controller
Yes, Joyride ships nationwide.
$199 shipping flat rate Australia wide.
$99 shipping in Victoria.
Our policy lasts 30 days (unless you have a warranty claim). If 30 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
For more information, please refer to our full refund policy.
If you purchased an item online it can be returned by sending it back to us. The process for submitting a return is:
Contact our customer service team at support@thejoyride.com.au
Provide all necessary details as outlined below.
We will do our best to respond to you with the next steps of the return process within a 24-hour time period on business days.
We'll need the following information to quickly process your return:
Your order number – appears on the top of your order confirmation email.
Your name and address.
A description of the issue with the item that you are returning.
Whether you would prefer a refund or an exchange.
There are certain situations where only partial refunds are granted (if applicable). These include:
Any item returned is not in its original condition, is damaged or has missing parts, for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
